Contact Us

If you have any questions please feel free to contact us using any of the following means:

Phone: 1300 660 115
              8.30am - 7.00pm (EST) Monday - Friday
              (excluding national public holidays)

              If calling from overseas: +61 8 7109 9207

Mail:     PO Box 3660, Rundle Mall SA 5000

Email:   service@ruralbankone.com.au

Looking for an instant answer? See also our FAQs.

Dispute Resolution

There are many ways a Rural Bank customer can provide feedback:

  • In person - by speaking to a member of our staff
  • Telephone - by contacting 1300 660 115
  • Email: service@ruralbank.com.au

If however a customer is not satisfied with the outcome of a complaint, our Customer Relationship Officers are able to assist.

Our dedicated Customer Relationship Officers are here to listen to our customers and represent their voice.

Our Customer Relationship Officers will seek to understand our customers’ expectations and needs by engaging with them. Their learnings will be used to enhance the way we do business in the future.

The Customer Help Service can be contacted by:

  • Telephone - on 1300 660 115 between 8:30am and 5:00pm Adelaide time, weekdays
  • Email - service@ruralbank.com.au
  • Post/Letter - sending a letter to our Customer Relationship Officer at 1471 Reply Paid 84135, Rundle Mall, SA 5000

If the customer is not satisfied with the response provided they have the option of referring the matter to the Customer Advocate who will impartially assess the customer’s complaint, keep them informed of the progress and provide the customer with a response.

The Customer Advocate can be contacted by:

  • Telephone – 1300 139 572 (+61 3 5485 7919) between 8:30am and 5:00pm Victorian time, weekdays
  • Email - customeradvocate@bendigoadelaide.com.au​
  • Post/Letter – write to Customer Advocate, P.O. Box 480, Bendigo, Vic, 3552

Alternatively (or following consideration by the Customer Advocate) you may refer your complaint directly to the appropriate External Dispute Resolution scheme.

Australian Financial Complaints Authority
1800 931 678
info@afca.org.au
GPO Box 3 Melbourne, VIC, 3001
http://www.afca.org.au

Office of the Australian Information Commissioner
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
www.oaic.gov.au

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Rural Bank Limited is a wholly owned subsidiary of the Bendigo and Adelaide Bank Group.